If your VPN is constantly getting disconnected, follow the steps below to resolve the issue.
VPN disconnection problems may have to do with your device, operating system, or connection type. For the most efficient resolution process, contact the ExpressVPN Support Team.
- 1 Step 1: Check firewall and antivirus
- 2 Step 2: Connect to the server location nearest to your geographic location
- 3 Step 3: Change your VPN protocol
- 4 Step 4: Switch to a different network
- 5 Step 5: Disable battery saving (Android only)
- 6 Step 6: Update your ExpressVPN app
Step 1: Check firewall and antivirus
Your firewall, antivirus, or anti-spyware program may be affecting your connection. To test this, disable these programs, then reconnect to ExpressVPN.
If disabling the programs resolves the issue, you’ll need to add ExpressVPN as an exception before you enable them again.
If the problem persists, move to Step 2.
Step 2: Connect to the server location nearest to your geographic location
If this resolves the issue, the problem is with the server location you originally tried to connect to.
If the problem persists, move to Step 3.
Step 3: Change your VPN protocol
Often, the connection will work better when TCP is used instead of UDP. For help, see instructions on:
- How to change the protocol on Windows
- How to change the protocol on Mac
- How to change the protocol on Linux
- How to change the protocol on Android
- How to change the protocol on iOS
If the problem persists, move to Step 4.
Step 4: Switch to a different network
Try using a different network, such as a public Wi-Fi connection, to see if the connection problem is with your current internet service.
If the problem persists, move to Step 5.
Step 5: Disable battery saving (Android only)
Some users may experience connection issues with the ExpressVPN app. Possible issues include:
- Unexpected VPN disconnections
- Failure to connect automatically on device startup (even if Connect on Android startup is enabled)
To resolve these issues, you can disable battery saving for ExpressVPN.
If you’re on a Samsung Android device:
- Go to Settings > Apps > ExpressVPN > Battery > Optimise battery usage
- Toggle power saving for ExpressVPN off
If you’re on a OnePlus device:
- Go to System Settings > Apps > Gear Icon > Special Access > Battery Optimization
- Disable power saving for ExpressVPN
- Go to Phone Settings > Battery > Battery optimization
- Switch to the All apps list. From the dropdown at the top, tap on ExpressVPN > Don’t optimize
If you’re on another Android device:
- Go to Settings > App & notifications > Special access > Ignore battery optimisation. You can also use your device’s built-in search function to find this menu.
- Select ExpressVPN. If you don’t see ExpressVPN, make sure you are using the All apps view instead of the Not optimised view.
- Select Allow (or the option that ensures ExpressVPN is not optimized). ExpressVPN will now be exempt from battery-saving rules on your device.
Step 6: Update your ExpressVPN app
- Sign in to your ExpressVPN account
- Select Set Up ExpressVPN
- Select your device platform
- Select Download to download the latest version of ExpressVPN for your device platform
- Set up and connect your ExpressVPN app