Experiencing slow connection speeds? Find out why and how to fix the issue.
Why am I experiencing slow connection speeds?
When you are connected to ExpressVPN, all of your network traffic flows from your computer to an ExpressVPN server, then to your destination, and then the same way back.
In principle, this should only affect the response time of your network requests (adding a fraction of a second to how quickly you can switch from one page to another), but it should not affect your throughput speeds (how fast you can download or upload a single file). That said, you may experience slower speeds if there is network congestion between:
- Your computer and the ExpressVPN server, or
- The ExpressVPN server and your final destination
This all depends on your location and the location of your destination.
ExpressVPN monitors its servers’ performance and ensures that they always have sufficient bandwidth and processing power even during peak times. This means that if you are having speed problems, you should:
- Try connecting to other server locations to see whether your internet service provider (ISP) has better connectivity with those locations
- Try using a different VPN protocol
- Try connecting to ExpressVPN from a different internet connection (i.e., from your office or a cafe with a reasonably fast internet connection)
How to fix connection speed issues
If your connection seems consistently slow when connecting to different websites, your ISP might have a slow connection to ExpressVPN’s server (possibly intentionally). Try the following options to resolve the problem:
Try connecting to other ExpressVPN locations
See ExpressVPN’s authoritative guide to choosing the best server for your needs.
Try changing to another VPN protocol
If your connection seems to drop or significantly slow down a few minutes after connecting, try changing your VPN protocol for better results. See how to change your VPN protocol.
Send in your log file or diagnostics
Other possible causes for the slow connection may have been recorded in the ExpressVPN log file or diagnostics. Immediately after some web browsing at slow speeds, save your log file or diagnostics and email it to Support at:
In your message to ExpressVPN, please share the following:
- Your IP address when not connected with ExpressVPN. You can check your IP address here.
- How slow is your connection? For example, when connected to the VPN, roughly how many seconds does it take to load your Facebook main profile page, or a Google search results page?
To save your diagnostic files, go to ≡ > Help & Support > Diagnostic Information. Save your diagnostics or copy them into a text file.
For older versions of ExpressVPN:
To save your diagnostics, click the hamburger menu (≡) > Diagnostics > Save to File.
To save your diagnostics, click the ellipsis (…) > Diagnostics > Save Diagnostics.
In the ExpressVPN window, click Save Log.